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Privacy Policy

Last updated: 14th March 2019

Date Version Summary of changes from last version
06-03-18 v1.1 General update to GDPR compliance
02-05-18 v1.2 Update relating to Credit Reference Agencies Information Notice (CRAIN)
21-05-18 v1.3 Updated links to SAR and Rectification/Erasure Forms
14-03-19 v1.4 Updated links to Cookie Policy (Section 3)
01-01-21 v1.5 Post Brexit Changes (section 7) and general updates
29-04-21 v1.6 Updated Registered address

JustUs Privacy Policy

JustUs is the trading style of eMoneyHub Ltd. eMoneyHub Ltd takes your privacy very seriously and we give you our commitment to keep your personal data safe and secure. We will use the data for the purpose of which it was provided and will not use it for any longer than necessary. This policy applies to both Investors and Borrowers alike and should be read in conjunction with our Terms and Conditions.

We will not without your express consent provide your personal information to any third parties for the purposes of direct marketing.

A copy of this policy can be downloaded here.

1. Information collected when you visit

We collect, store and use the following personal information in a secure environment:

  • Your IP address, browser, referral source, length of visit and number of page views.

  • A basic product enquiry form which could include your mobile number, home address, email address, marital status, financial dependents, and other personal information.

  • Financial information which could include details about your income and expenditure, credit worthiness, bank account details, employment status, open banking data (including details of your transactions with other financial institutions).

  • Any correspondence or emails you send to us, records of telephone conversations between us, or questions you ask the JustUs representatives.

  • Any additional information that is gathered as part of the application and assessment process to confirm your eligibility for any product or service offered by JustUs.

The information may come from (but not limited to) information provided by you during the application process, credit reference agencies or your financial services providers.

We may monitor, record and store communications via telephone, email or written correspondence. We will use this information for verification purposes to ensure your needs are met as well as for training and compliance purposes to improve our customer service.

2. Your rights as an individual.

Under the EU General Data Protection Regulation (GDPR), your rights relating to privacy and data protection changed. These rights are:

  • The right to be informed;
  • The right of access;
  • The right to rectification.
  • The right to erase;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object;
  • Rights in relation to automated decision making and profiling.

Further information on the above is available from the 'Information Commissioner's Office' website.

3. Cookies use on

We use cookies on the website.

We will send cookies to you (which may be stored by your browser on your computer's hard drive) for the following purposes:

  • For identification, cookies allow us to identify you while you are logged in.
  • To record third party websites product purchases and or applications; and specifically, we use cookies on for use with Google and their related conversion tools and tracking analytics. The visitor information generated creates reports on the use of website. Google stores this information, although many of the cookies they use are deleted when you close your browser.

Additional information is available here.

4. JustUs and your personal information

Applications or enquiry forms submitted via will only be used for the purposes specified in this Privacy Policy and the 'use of personal data' statement you acknowledge on the form prior to submission.

Information you enter into a specific product search or enquiry form may be shared with third parties such as credit reference and fraud prevention agencies. Where required all the companies we work with are FCA regulated. There may be circumstances where we are required by law to provide your information.

Prior to submission of your personal information, we will ensure that you have access to this privacy policy. We will gather your express permission to use the data you entrust us with before you provide it to us.

As an Information Controller we may use the data you provide in a number of ways. These may include:

  • To further support the development of products and services within the JustUs group; to assess lending and credit risks; to carry out regulatory checks; for fraud and creditworthiness checks; specific marketing and updates on your account.
  • Where we feel information is deliberately misleading or fraudulent, we reserve the right to pass details to fraud prevention agencies;
  • We may use your information to assess and prevent fraud and money laundering.

We will keep your personal information secure and whilst in our possession will maintain its confidentiality. We will only share your information where you have given your express permission. This will generally be with credit reference and identification verification agencies during the application process for both borrower and investor accounts. Following a credit approval, we will share details of the conduct of your account with the same agencies. Investor information will be shared with HMRC annually as part of our obligations and the specified bank that you have advised us of during your application for the purposes of making payments to you.

5. Personal information security

eMoneyHub Ltd treat the security of your personal information seriously. eMoneyHub Ltd take reasonable technical and organisational precautions to prevent the loss of your data.

We store information you provide in our secure database. All pages on the website relating to your personal information are protected using SSL technology.

Viewing of your data will be restricted to those persons who require access for the purposes the information was provided to us in the first instance. Any further use of the data will be in accordance with your express wishes provided at the time of submission or where you advise in the future.

Your data will be securely retained for the duration of your relationship with eMoneyHub Ltd. During this period the data will be used within the guidelines of this policy. Following the end of your relationship with eMoneyhub Ltd the data will be retained for a further 6 years or up to the point you successfully exercise your right to erasure of your data.

We are unable to guarantee the security of data sent over the internet or via email.

6. Credit Reference Agency Information Notice (CRAIN)

In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies ('CRAs'). Where you take banking services from us we may also make periodic searches at CRAs to manage your account with us.

To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:

  • Assess your creditworthiness and whether you can afford to take the product;
  • Verify the accuracy of the data you have provided to us;
  • Prevent criminal activity, fraud and money laundering;
  • Manage your account(s);
  • Trace and recover debts; and
  • Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

For further information please use the links below:

7. Sending your data outside of the United Kingdom

eMoneyHub Ltd hold your data securely inside the UK. We do not, as part of our normal business activities, transfer your information outside the UK. Should we be required to transfer your data outside of the UK we would only do so if the entity receiving the data provide adequate safeguards (where your rights would be enforceable and effective legal remedies available following the transfer) or where you had provided informed consent

In the event that we were forced to share data with an organisation outside of the UK and in a jurisdiction that is not regarded as having adequate levels of protections for personal data, e.g. because we were required by law to disclose information, we would seek to ensure that the recipient organisation agreed to protect the data to levels equivalent to that of the UK and seek to put in place appropriate safeguards to ensure that the data was adequately protected. If that was not possible, we would ensure the sharing of the data was lawful.

8. Amendments to the privacy policy

eMoneyHub Ltd reserve the right to update this Privacy Policy at any time by posting a new version on this website. We recommend reviewing the privacy policy on a regular basis.

9. Accessing the data we hold about you.

You can request confirmation of the information we hold on our secure servers about you at any time. This information is generally free of charge however we retain the right to make a realistic administration charge to comply with complicated, manifestly unfounded or excessive requests. We may also make a charge for repeat requests. Any charge will be notified in writing including the reason we are making the charge.

We will action all requests for information without delay and within 1 calendar month of the initial request being made.

To support any requests, there are 2 documents available to ensure we receive the information we require to effectively complete any queries.

You can make decisions as to whether you wish to opt out at any time from receiving any marketing information from by click the Opt Out link at the bottom of any of our email communications.

10. Contact details

We are registered with the Information Commissioner's Office: Number ZA589341

Data Protection Officer, JustUs, Block 1 G82 Alderley Park, Congleton Road, Nether Alderley, Macclesfield, Cheshire SK10 4TG

11. Making a complaint to the Information Commissioner's Office

If you are unhappy with our response to any queries you make pertaining to your personal data and its use you can voice your concerns to the Information Commissioner's Office on 0303 123 1113