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Consumer Duty Statement

Customer Centric Culture

Lee Birkett CEO and Founder created JustUs.co to provide a customer-centric world of peer-to-peer lending, where we have been ahead of the Consumer Duty curve seen in the traditional financial landscape by putting our customers first and foremost. At the heart of our philosophy lies a powerful belief in empowering individuals to take control of their finances, while we, as a platform, serve as the catalyst for democratising savings and loans.

At JustUs.co, we stand with the Consumer Duty which is to change the archaic and opaque practices of greedy banks that have prioritised their profits over the well-being of their customers. From the very beginning we have embraced the disruptive spirit of peer-to-peer lending to eliminate the middleman, stripping away unnecessary barriers, and fostering a transparent and accessible financial ecosystem.

Our corporate culture thrives on the following core principles:

  • Customer-Centric Approach: Our customers are the foundation of our existence. Every decision we make revolves around their needs and aspirations. We are committed to delivering an exceptional and personalised experience, where each interaction reflects our genuine care for their financial well-being.
  • Transparency and Trust: We understand that trust is the backbone of any successful financial relationship. That's why we maintain complete transparency in all our dealings. From the terms of loans to the interest rates and fees, our customers have always had full visibility, ensuring they make informed decisions.
  • Financial Inclusivity: We firmly believe that access to credit and savings should be democratised. Our platform embraces individuals from all walks of life, regardless of their financial background. By opening our doors to a diverse community, we promote economic empowerment and growth for everyone.
  • Empowerment through Technology: Our cutting-edge technology is the enabler of this financial revolution. We harness the power of innovation to provide a seamless and secure lending and borrowing experience. Our user-friendly interface ensures that customers can navigate our platform effortlessly.
  • Safety and Security: We take our customers' security seriously. Implementing robust security measures and exceeding industry standards, we safeguard their personal and financial information, instilling confidence in every transaction.
  • Constant Improvement: As pioneers in the peer-to-peer lending space, we continuously challenge ourselves to raise the bar. Through ongoing research and personal customer feedback, we evolve our offerings, seeking opportunities to enhance the customer journey.

At JustUs.co, we are not just another financial platform; we want a more equitable and customer-centric financial world. Our mission is to empower individuals, facilitate dreams, and drive positive change through peer-to-peer lending. Together, we are reshaping the financial landscape, making it fairer, more accessible, and, most importantly, focused our valued customers.

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED AGAINST IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU WILL REPAY.